OAuth Issues
GitHub OAuth Issues
Section titled “GitHub OAuth Issues”“GitHub App installation failed”
Section titled ““GitHub App installation failed””Cause: Not an organization owner or repository admin, or the organization requires admin approval for apps.
Solution:
- For personal repos: ensure you’re the repository owner
- For organization repos: ask an organization owner to install the app, or request admin approval
“No repositories found”
Section titled ““No repositories found””Solution:
- In Deployify, go to Repositories → “Reconnect GitHub”
- On GitHub, select “All repositories” (recommended) or specific repos
- Return to Deployify and refresh
“Repository access revoked”
Section titled ““Repository access revoked””Symptoms: The repository may still show as connected in Deployify, but Deploy on Push no longer triggers and repo operations fail. This happens when the GitHub App loses access to the repo (reinstall, repository access narrowed, or repo transferred) while the saved connection record remains.
Solution:
- Check GitHub Settings → Applications → Deployify
- If not listed, reinstall the app
- On GitHub, verify Repository access includes the repository (Installed GitHub Apps → Deployify → Configure)
- Reconnect the repository in Deployify Repositories page and re-save any workflows that use it
See also: Deploy on Push stopped triggering
Shopify OAuth Issues
Section titled “Shopify OAuth Issues”“Store connection failed”
Section titled ““Store connection failed””Solution:
- Close the popup and retry
- Ensure you’re logged into the correct Shopify store
- Clear browser cookies for shopify.com and retry
“Cannot connect additional store” (store doesn’t appear after popup)
Section titled ““Cannot connect additional store” (store doesn’t appear after popup)”Solution:
- Enable third-party cookies in browser settings (required for OAuth)
- Try an incognito/private window
- Verify you haven’t hit your plan’s store limit
“Token expired” or “Session invalid”
Section titled ““Token expired” or “Session invalid””Solution:
- Go to Stores page
- Find the disconnected store
- Click “Reconnect” and complete the OAuth flow again
Browser Issues
Section titled “Browser Issues”Popup blocked
Section titled “Popup blocked”Look for the blocked popup icon in your browser’s address bar, click it, and select “Always allow popups from this site”, then retry.
Infinite redirect loop
Section titled “Infinite redirect loop”- Clear cookies for your store domain, admin.shopify.com, and app.paxsolutions.io
- Close all tabs with the app
- Reopen from Shopify Admin → Apps
Plan Limit Issues
Section titled “Plan Limit Issues”“Store limit reached”
Section titled ““Store limit reached””| Plan | Max Stores |
|---|---|
| Free | 1 |
| Starter | 3 |
| Growth | 10 |
| Scale | Unlimited |
Remove unused stores or upgrade in Plan & Billing.
Revoking Access
Section titled “Revoking Access”From Shopify: Admin → Settings → Apps and sales channels → Deployify → Uninstall
From GitHub: Settings → Applications → Authorized GitHub Apps → Deployify → Revoke
Getting Help
Section titled “Getting Help”Contact support with:
- Your store domain
- Browser and version
- Screenshot of the error
- Any browser console error messages (F12 → Console)